Genie offers ‘shop-by-appointment’ platform

An IT products and services company specialising in artificial intelligence-driven chatbot solutions has turned its talents and experience to address the business continuity challenges faced by the retail business establishments and help them re-open their business.

Mumbai-based Gray Matrix has launched Genie, a cross-platform ‘Shop-by-Appointment’ service to help retail businesses regulate traffic to their stores and branches while adhering to social distancing norms.

Through Genie, supermarkets, retail showrooms, banks and restaurants can set up appointments in a minute by signing up for this service. Customers don’t have to install any new application on their phone. Instead, they can use WhatsApp to book preferred shopping slots.

This means the current WhatsApp user base of 2 billion globally and 400+ million users in India can instantly start using this service by saying “Hi” to Genie on +91-7045010000.

Genie’s powerful artificial intelligence-driven natural language chat interface coupled with geo location search makes it effortless for customers to discover nearby businesses and book an appointment.

They also get instant booking confirmation with a QR code on their WhatsApp and a reminder an hour before their scheduled appointment. Genie is also available on Telegram, Facebook, Android, iOS and Web URL.

Front-desk or security executives at the business outlets can scan the QR to validate the booking and allow their customers to check in and manage the inflow of customers efficiently and effectively to protect their own staff as well.

Through a web panel and dashboard, businesses can get to see daily footfalls at each outlet. Genie is already processing more than 20,000 bookings every day.

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